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E-Commerce Outbound Manager

Babylonstoren’s E-commerce has grown exponentially over the last few years. Our environment is fast-paced, innovative and performance-driven, so fits someone who is self-driven, has a keen eye for detail, looks to find solutions and has the self-confidence to make decisions and/or escalate when necessary. We are hyper focussed on customer experience and this drives every decision, process and task. We are looking for a dynamic Outbound Manager to join our team in the warehouse, on our farm. You need to be client focussed and quality oriented with experience in processes, supply chain or logistics, ideally within an e-commerce environment. This role suits a highly motivated individual who thrives in a fast-paced, exciting environment and who can easily adapt to changing market and organisational requirements. A passion for process, efficiency and delighting the customer with strong attention to detail and project management skills, are essential to succeed in this position. You will need to manage a small to medium team of drivers and warehouse staff.

Your responsibilities will include

  • Oversee the outbound process of daily fulfilment operations
  • Route and shipping channel consolidation oversight
  • Planning/expediting of daily own-deliveries
  • Ensure timely dispatch of orders throughout all shipping channels
  • Ensure that outbound queries are resolved timeously
  • Manage delivery drivers
  • Hospitality-like delivery service management
  • Fleet management
  • Order return logistics
  • Monitor product quality and cold chain throughout the outbound process
  • Develop and implement standard operating procedures

Technical Skills and Abilities

  • Relevant Tertiary qualification (eg. Supply Chain Management, Logistics, Project Management)
  • At least 3 years’ experience in production / supply-chain / logistics/ E-commerce /hospitality
  • People management experience
  • A passion to delight customers and give exceptional customer service
  • Demonstrate target-oriented and performance-driven attitude
  • Possess the ability to work productively, efficiently & effectively with initiative and drive under tight timescales and pressure whilst maintaining attention to detail and quality.
  • Ability to adapt to and implement change effectively
  • High energy levels
  • Fluent in Afrikaans & English, with exceptional writing and communication skills
  • A creative approach to day-to-day challenges and a strong sense of ambition

Please send your CV and salary expectation to [email protected].