E-commerce Coordinator

Babylonstoren’s E-commerce division has grown exponentially over the last few years. Our environment is fast-paced, innovative and performance-driven, which suits someone who is self-driven, has a keen eye for detail, looks to find solutions, and has the self-confidence to make decisions and escalate matters when necessary. We are hyper-focused on the customer experience, which drives every decision, process and task. We are looking for a dynamic E-commerce Coordinator to join our team on Babylonstoren Farm. This is an ideal opportunity for someone who is eager to learn and acquire first-hand e-commerce experience within a rapidly growing business.

Requirements

• Relevant tertiary qualification.
• Previous experience in e-commerce, digital marketing, or social media management.
• Excellent written and verbal communication skills in Afrikaans and English (essential).
• Comfortable working within a fast-paced and continually changing environment.
• Strong organisational and project management skills.
• Strong leadership skills with a can-do attitude.
• Strong analytical skills, with the ability to interpret data and make actionable recommendations.
• Natural sense of empathy for customers.

Responsibilities

• Handle customer service inquiries and order-related issues.
• Support the customer service team with any website, product, order, or warehouse questions.
• Stay informed of product deliveries, replenishments, and preorder timelines.
• Monitor inventory levels and assist with coordinating special campaigns, subscriptions and ad-hoc projects.
• Participate in planning and execution processes for promotion drives.
• Assist with personalisation initiatives.
• Assist with order management and support the processing of returns, exchanges, and collections on a daily basis.
• Weekly customer service and feedback reporting.

Please send CV and salary expectation to [email protected].