Food and Beverage Operations Manager

Babylonstoren is looking for a dynamic and experienced Food and Beverage (F&B) Operations Manager to oversee multiple restaurants and functions on the farm. This role requires a strong leader with a passion for training, operational excellence, and service delivery.

The ideal candidate must be skilled in guiding and motivating a team of managers, waiters, and bar staff, with exceptional knowledge of wine and bar operations to maintain the highest hospitality standards. If you thrive in a high-performance environment and have a positive, solution-driven attitude, we’d love to hear from you!

Requirements:

• Minimum five years of experience in an F&B operational management role overseeing multiple outlets.
• Proven track record in staff training and development, with the ability to coach and uplift team to deliver exceptional service.
• Extensive wine and beverage knowledge: understanding of wine lists, bar operations, and beverage menu development.
• Strong leadership and team management skills: must be confident in leading, guiding, and driving a team of long-serving managers and waiters.
• Hands-on operational approach: must lead from the front, ensuring smooth service across all outlets.
• Exceptional organisational and problem-solving skills: ability to manage multiple priorities effectively.
• Ability to implement and maintain SOPs to ensure consistency and efficiency.
• High-energy, can-do attitude, and proactive mindset.
• Strong knowledge of POS systems, stock control, and cost management.
• Ability to process data and deliver reports using Excel, Micros, and Sage.
• Willing to work flexible hospitality hours, including evenings, weekends, and public holidays.

Responsibilities:

• Oversee the daily operations of multiple restaurant outlets and functions, ensuring seamless service delivery.
• Develop and implement training programmes for managers, waiters, and bar staff to elevate service standards.
• Recruit, onboard, and train new staff as required to ensure a high-performing and well-integrated team.
• Enhance beverage offerings by curating innovative wine, cocktail, and non-alcoholic drink menus in line with the Babylonstoren experience.
• Motivate, lead, and coach a team of managers and staff who are well-established in their roles, ensuring continuous growth and performance.
• Uphold and refine service SOPs, ensuring that guest experiences meet the highest hospitality standards.
• Work closely with the culinary team to align wine pairings with the culinary offering and enhance the overall guest experience.
• Take responsibility for stock control, ordering, and cost management to maintain operational efficiency.
• Ensure smooth guest relations and problem resolution in a fast-paced environment.
• Foster a positive, can-do work culture that drives performance, efficiency, and team morale.
• Maintain high hygiene and health and safety standards across all outlets.

This role is ideal for someone who is passionate about service, thrives in a high-energy environment, and knows how to drive operational success through leadership and training. If you are ready to take on this exciting challenge, please submit your CV and a covering letter to [email protected].