CRM & Data Analyst

About Candide

Candide is a technology, data, and services company whose mandate is to consolidate all technology and data assets across our privately held hospitality group of companies – Babylonstoren (Cape Winelands, South Africa), The Newt in Somerset (Somerset, UK), Vignamaggio (Tuscany, Italy) and other sister estates in Europe. The team's current responsibilities include technology, product and digital design services, software engineering, data management, warehousing, analysis, reporting, website development, app development, and supporting hospitality platforms and technology. Our international team is based in Paarl, South Africa, at Babylonstoren in Somerset, UK, at The Newt in Somerset, and at offices in Bristol, UK.

Role Description

We have an exciting position for someone with an eye for detail and a passion for data and customer experience. For this position, you will need to deeply understand our Customer Relationship Management system, HubSpot, its capabilities and integration with other systems across our estates. This includes building new workflows and dashboards/reports, ensuring data integrity in our customer database, and analysing data to make recommendations to our business teams across estates. We’re looking for someone with business savvy and technical skills who will assist us in creating exceptional customer experiences. You will join an established data team to provide analysis and insight across our growing hospitality and e-commerce businesses. The team has built a solid foundation of core reports and is planning to expand into different parts of the business units and deliver new, more sophisticated types of analyses. You will play a key role in helping the data team achieve its long-term mission: to embed data into every decision, interaction, and process throughout the business units. To do this, you will partner with a wide range of teams across our globally distributed organisation, build deep expertise in their business areas, and help them realise the true value of the data they collect.

Requirements

• Degree or diploma in analytical or marketing field
• Minimum 3 years’ work experience
• Strong analytical and data-wrangling skills
• Interpersonal skills, including written and communication skills
• Experience with CRM software (e.g., HubSpot, Salesforce) beneficial
• Experience working with BI tools beneficial (Tableau/Looker/Power BI)

What you’ll get from us

• Hybrid working (we get together at least twice in our brand new offices each week)
• Daily catered lunch
• Access to new Recreation Centre, Gym, Swimming Pool (heated), Studios at Babylonstoren
• A nights stay, dinner and breakfast @ Babylonstoren for you and your partner
• Your choice of equipment
• Training budget for whatever you need to do your job more effectively
• Flexible working hours (core hours 10 am - 4pm)
• Anonymous mental health support. If you need it, we want to help you
• Quarterly socials and team building.
• International travel and/or visa sponsorship for the UK after 2 years.

Please email your CV and any other supporting information to [email protected].